Privacy Policy
Last Updated: September 8, 2026
DC Grooming respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or requesting grooming services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
Information You Provide
When you contact DC Grooming through our website, schedule or receive services, or otherwise communicate with us, we may collect information that you voluntarily provide, including:
- Your name
- Phone number
- Email address, if provided
- Pet's name
- Pet's breed
- Pet's age
- Information about your pet's health, temperament, or behavioral needs
- Grooming services you are interested in
- Questions, concerns, or other information included in your message
- Photos of your pet that you choose to provide or upload
- Communication and appointment information
Please do not submit sensitive personal information that is not necessary for us to respond to your inquiry or provide grooming services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Approximate geographic location
- Date and time of your visit
- How you arrived at our website
- Interactions with our website
We use this information to understand how visitors use our website, maintain website functionality, improve the user experience, and evaluate the effectiveness of our website and marketing efforts.
How We Use Your Information
DC Grooming may use information collected through our website or provided directly to us to:
- Respond to grooming inquiries
- Communicate with you about your pet and requested grooming services
- Schedule, confirm, or discuss appointments
- Understand your pet's individual grooming needs
- Respond to questions or concerns
- Maintain appropriate client and pet records
- Provide customer service
- Improve our services and website
- Understand website traffic and usage
- Evaluate our marketing efforts
- Send marketing communications when you have chosen to receive them
- Maintain the security and proper operation of our website
We do not sell your personal information.
Phone and Text Message Communication
When you provide your phone number to DC Grooming, we may use it to contact you by phone or text regarding your inquiry, appointments, grooming services, or your pet's care.
Message and data rates may apply depending on your mobile carrier and plan. You may ask us at any time to stop communicating with you by text.
DC Grooming does not sell or share your mobile phone number with third parties for their own marketing or promotional purposes.
Email and Marketing Communications
If you choose to join our mailing list or otherwise agree to receive marketing communications, DC Grooming may use the contact information you provide to send you news, salon updates, special offers, promotions, grooming information, or other marketing communications.
Signing up to receive marketing communications is optional and is not required to request information, schedule an appointment, or receive grooming services.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting DC Grooming directly.
Choosing to unsubscribe from marketing communications will not prevent us from contacting you when necessary regarding an inquiry, appointment, grooming service, or other business-related matter.
We do not sell your contact information to third parties for their own marketing purposes.
Pet Information
Information you provide about your pet, including age, breed, health considerations, temperament, or behavioral concerns, may be used to help us understand your pet's individual needs and provide appropriate grooming services.
Please provide only information that you believe is relevant to your pet's grooming and care.
Pet Photos
Our website may allow you to upload a photograph of your pet when submitting an inquiry. Photos submitted through the website may be used to help us identify your pet, understand your grooming request, or communicate with you about your pet's grooming needs.
Uploading a photograph through our website does not, by itself, give DC Grooming permission to publish or use that photograph for advertising, social media, or other promotional purposes.
If you become a DC Grooming client and use our grooming services, our separate Photo Policy applies to photographs of your pet in connection with those services.
Under our Photo Policy, clients agree that DC Grooming may feature photographs of their pets on social media or in marketing efforts. If you do not want photographs of your pet published or used for promotional purposes, please let us know so we can accommodate your request.
Cookies and Analytics
Our website may use cookies and similar technologies to help the website function properly and understand how visitors interact with it.
We may use third-party analytics services, including services provided by Google, to collect information about website traffic and usage. These services may collect information such as your device type, browser, approximate location, pages viewed, referring website, and interactions with our website.
Third-party analytics providers may use cookies or similar technologies to provide these services. Information collected by these providers is subject to their own privacy policies and practices.
Depending on your location and applicable law, you may be provided with options to accept or decline certain non-essential cookies.
You may also control cookies through your browser settings. Disabling certain cookies may affect how some website features function.
Accessibility Tools
Our website may use third-party accessibility tools designed to provide additional features that assist visitors in accessing and interacting with website content.
When you use these features, the third-party provider may process certain technical information necessary to provide the accessibility functionality.
Information collected or processed directly by a third-party accessibility provider is subject to that provider's own privacy practices.
Third-Party Service Providers
DC Grooming may use third-party companies and service providers to help operate our website and provide services.
These may include:
- Website hosting providers
- Website analytics providers
- Accessibility service providers
- Contact form and email delivery services
- Email marketing providers
- Website security and spam-prevention services
- Communication service providers
These providers may process information as necessary to perform services on our behalf and may maintain their own privacy policies and practices.
DC Grooming does not sell personal information collected through this website to these providers.
How We Protect Your Information
We take reasonable administrative and technical measures intended to protect information submitted through our website against unauthorized access, misuse, alteration, or disclosure.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We may retain information submitted through our website or provided to us for as long as reasonably necessary to respond to your inquiry, provide grooming services, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our business.
Information that is no longer reasonably necessary may be deleted or securely disposed of.
Your Privacy Choices
You may contact DC Grooming if you would like to:
- Request access to personal information you have provided to us
- Correct or update your information
- Request deletion of information you have submitted, when reasonably possible
- Ask us to stop communicating with you by text
- Unsubscribe from marketing communications
- Request that photographs of your pet not be used publicly
- Ask questions about how your information is used
Certain information may need to be retained for legitimate business, recordkeeping, security, or legal purposes.
Children's Privacy
Our website and services are not directed toward collecting personal information from children under the age of 13.
We do not knowingly collect personal information online from children under 13. If we become aware that personal information from a child under 13 has been submitted through our website without appropriate authorization, we will take reasonable steps to delete it.
External Links
Our website may contain links to websites or services operated by third parties.
DC Grooming is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal requirements.
When changes are made, the "Last Updated" date at the top of this Privacy Policy will be updated.
Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding personal information you have provided to us, please fill out our contact form below.